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Lecture

Saturday Night Fever – Simulation on IT Outage

22/01/2023 07:57:08

hybrid
Post-event materials Back to event calendar

Event Information

Everything you need at a glance: schedule, attendance details, fees, and professional development credit.

Schedule

Start: 22/01/2023 07:57:08

Fees and access

Attendance mode: hybrid

Event logistics

Starts: 22/01/2023 07:57:08

Attendance mode: hybrid

Event Details

Technical staff, which deals with IT incidents and outages, need to make the right decisions under a lot of stress. This training teaches skills and puts you in critical customer situations in a playful manner and practices both methodical and practical techniques that are necessary for successfully mastering critical situations. Although the content is IT operations the course will, after the simulation is finished, help participants to establish a project to raise the skills of technical IT-related staff.

Methods as active listening, virtual communication, problem solving (5 Whys, Ishikawa), behavior in stressful situations and teamwork in a virtual environment will be taught.

The agenda is:

  1. Introduction into the methods for problem solving and teamwork
  2. Simulation of an IT Outage, where all those methods can be applied
  3. Reflection on the outcomes
  4. Shaping individual projects to raise the skills of technical IT stuff
Our facilitator will share tips and lessons learned after working for more than 25 years in international IT companies

Speaker Profile

Walter Sedlacek was responsible for the Governance and Enhancement of the holistic ICT Security Framework ESARIS after his 3 year successful global transformation towards this Framework as a Project Manager. He has a Master of Science in Telecommunication Management from the Danube University of Krems, and a Master of Science in Physics from the University of Vienna, as well as an MBA from Alaska Pacific University. Walter joined T-Systems in 2007 as the Head of Desktop Services Factory, T-Systems Austria where he introduced Change Management in order to align local DSS internationally and to enable innovation. In 2009 he took an assignment in the UK to build up the Project Management Organization. At T-Systems UK, he standardized Project Management Methodology for 70 Project Managers who ran 170 programs and projects. In 2010 he has been building international IT Engineering Labs around Virtualization Technologies in London, Barcelona, Zürich and Vienna, and has also established international steering of Nearshore entities. From 2012 to 2014 he was the Head of Production Operations for T-Systems Singapore and introduced Cloud Based Managed Desktop Services as well as Cloud Computing in general (Iaa S, Paa S and Saa S).  Prior to his work at T-Systems, Walter Sedlacek was an IT Infrastructure Manager and subsequently the CIO of General Motors Powertrain Austria. Since 2005, Walter has been teaching classes in technical and management subjects as a guest lecturer at the Danube University of Krems as well as several vocational colleges. He also has extensive experience abroad including France, Russia, the United Kingdom, the United States and South-East Asia.

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