This event qualifies for 5 Power Skills PDUs and 2 Ways of Working PDUs. If you are a PMI Thailand Chapter member, these PDUs will be registered for you by the Chapter. If you are not a member, you will have to submit these PDUs yourself. For more information on how to submit PDUs, follow this guideline.
Technical staff, which deals with IT incidents and outages, need to make the right decisions under a lot of stress. This training teaches skills and puts you in critical customer situations in a playful manner and practices both methodical and practical techniques that are necessary for successfully mastering critical situations. Although the content is IT operations the course will, after the simulation is finished, help participants to establish a project to raise the skills of technical IT-related staff.
Methods as active listening, virtual communication, problem solving (5 Whys, Ishikawa), behavior in stressful situations and teamwork in a virtual environment will be taught.
The agenda is:
- Introduction into the methods for problem solving and teamwork
- Simulation of an IT Outage, where all those methods can be applied
- Reflection on the outcomes
- Shaping individual projects to raise the skills of technical IT stuff
Our facilitator will share tips and lessons learned after working for more than 25 years in international IT companies
Walter Sedlacek was responsible for the Governance and Enhancement of the holistic ICT Security Framework ESARIS after his 3 year successful global transformation towards this Framework as a Project Manager. He has a Master of Science in Telecommunication Management from the Danube University of Krems, and a Master of Science in Physics from the University of Vienna, as well as an MBA from Alaska Pacific University. Walter joined T-Systems in 2007 as the Head of Desktop Services Factory, T-Systems Austria where he introduced Change Management in order to align local DSS internationally and to enable innovation. In 2009 he took an assignment in the UK to build up the Project Management Organization. At T-Systems UK, he standardized Project Management Methodology for 70 Project Managers who ran 170 programs and projects. In 2010 he has been building international IT Engineering Labs around Virtualization Technologies in London, Barcelona, Zürich and Vienna, and has also established international steering of Nearshore entities. From 2012 to 2014 he was the Head of Production Operations for T-Systems Singapore and introduced Cloud Based Managed Desktop Services as well as Cloud Computing in general (IaaS, PaaS and SaaS). Prior to his work at T-Systems, Walter Sedlacek was an IT Infrastructure Manager and subsequently the CIO of General Motors Powertrain Austria. Since 2005, Walter has been teaching classes in technical and management subjects as a guest lecturer at the Danube University of Krems as well as several vocational colleges. He also has extensive experience abroad including France, Russia, the United Kingdom, the United States and South-East Asia.
Saturday Night Fever – Simulation on IT Outages
Please register for the workshop prior to attendance. This helps us cater better to your needs.
Date: Sunday January 22, 2023
Time: 09:00 – 17:00
Fees: 4000 THB for members; 6000 THB for non-members
Location: Novotel Sukhumvit Soi 20
PDUs: 7 Leadership PDUs (Power Skills)
Registration for this event is closed by 10 AM
EVENT INFO :
- Speaker:Walter Sedlacek
- Start Date:January 22, 2023
- Start Time:9:00am
- End Date:January 22, 2023
- End Time:5:00pm
- Location:Novotel Hotel 19/9 Sukhumvit 20 Alley, Khwaeng Khlong Toei, Klongton Bangkok 10110
- Website:pmithai.org
- Organizer:PMI Association Thailand Chapter