Event Date:May 16, 2012
Customer management plays a vital role in the success or failure of IT projects. The Art and Science aspects of Customer Management have not been emphasized when considering Project Management. Project management areas such as time, cost, and quality are all negatively affected if customers are not managed properly.
In this presentation, the speaker will emphasize how customer management strategies are driven by the company’s philosophy to provide IT services. The speaker, who has a vast experience in managing IT projects will also share practical examples of real-life scenarios to emphasize the points made.
Khun Ramade has spent most of his 30 years’ experience in consulting, designing, developing and implementing IT projects, within small to large enterprises. He has served as board member of SIPA, NECTEC and Software Park respectively. In addition, Khun Ramade has shared his experience, knowledge learned as a guest speaker, instructor, committee member, and advisor to many non-profit organizations and projects.
In his current role, he is the CEO of Soft Square Group of Companies. He also leads flagship projects in IT (entry-level) people development, which involves many universities and vocational schools in Thailand. These projects aim to prepare IT students for the industry. Soft Square Group and its alliances provide the IT curriculum and share real-world experiences and problems with the students. They also mentor, instruct, and provide internship programs for those students to enhance their skills to meet industry standards.